Verzendbeleid
Shipping Policy
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after your order confirmation email is sent. Once your order has shipped, you will receive a separate shipping confirmation with tracking details.
During peak periods or unforeseen circumstances, processing times may be slightly delayed. We appreciate your patience and will keep you informed.
Delivery Times
Delivery typically takes 7–12 business days, depending on your location.
All orders include tracked shipping, allowing you to follow your package at every step.
Delayed Orders
If your order has not arrived within 14 days after dispatch, please contact our support team. We will investigate promptly and provide a suitable solution.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address, including country, city, postcode, street name, and house number (with letter if applicable).
If an incorrect or incomplete address is provided, this may result in delays or delivery issues. Please contact us as soon as possible if you notice an error in your order details.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions, which will be clearly displayed at checkout.
Tracking
You will receive a tracking number via email once your order has been shipped. Please allow up to 24–48 hours for tracking updates to appear.
Delivery Issues
While we work with reliable shipping partners, delays caused by carriers, customs, or unforeseen circumstances may occasionally occur.
If you experience any issues with your delivery, please contact us and we will assist you in resolving the matter as quickly as possible.
Returns & Shipping Costs
Return shipping costs are the responsibility of the customer unless otherwise stated.
Please contact our support team before returning any items, as unauthorized returns may not be accepted.